Frequently Asked Questions

Choose a product and size, tap “Add to Cart”, then “Checkout” and enter your name, mobile number and delivery address, then pay online. No account is needed.

Secure online payment through MyFatoorah: KNET, Visa, Mastercard, Apple Pay and Google Pay. We never store your card details.

As soon as the payment succeeds your order is confirmed automatically and shows as “Paid” on the order page and invoice. Even if you close the page before returning to the store, the payment is confirmed with MyFatoorah automatically.

Nothing is charged; the order is cancelled automatically and the items go back to stock, so you can try again. Unpaid online orders are cancelled automatically after 45 minutes.

Yes — enter it at checkout and tap “Apply”. One code per order; some codes have a minimum order or an expiry date. Discounted products show their sale price on the “Sale” page.

Yes — write it in “Order notes” in the cart or at checkout (gift wrapping, a card message, a preferred delivery time) and we will take care of it.

Yes. Every order has an official A4 invoice (in Arabic) that you can view, print or save as PDF from the order page using the “Invoice” button.

We currently deliver to: Capital (Al Asimah), Hawalli, Farwaniya, Mubarak Al-Kabeer, Ahmadi. Delivery is not available to: Jahra. We do not ship outside Kuwait at the moment.

Delivery costs 2.000 KWD. Delivery is free on orders of 20.000 KWD or more. The final fee is shown at checkout once you choose your area.

Usually 1–3 working days. We confirm the delivery time with you on WhatsApp or by phone, so please make sure your address and number are correct.

Open “Track Order” and enter your order number and the mobile number used at checkout. Your recent orders also appear there automatically on the device you ordered from, with their status: confirmed, preparing, out for delivery, delivered.

Yes, before it is out for delivery — message us on WhatsApp (+965 9941 3131) with your order number.

Every product is an original Atyab Watan blend made with highly concentrated perfume oils for long-lasting sillage. Each product page lists its fragrance notes.

Sizes depend on the product (e.g. 50 ml and 100 ml perfumes, 3–12 ml oud oils). Each size shows its own price and availability on the product page.

Stock updates live with every order. To ask about a restock tap “Chat on WhatsApp” on the product page or message +965 9941 3131.

Unopened products in their original condition can be exchanged or returned within 7 days of delivery. For hygiene reasons perfumes cannot be returned once opened or used.

Contact us within 48 hours of delivery with a photo on WhatsApp +965 9941 3131 and we will replace it free of charge.

Refunds are issued to the original payment method within 7–14 working days.

WhatsApp: +965 9941 3131 · Instagram: @atyab.watan · Hours: Daily, 10 AM – 11 PM.

No. Ordering needs no account or email — just your name, mobile number and delivery address.

Only to deliver your order and contact you about it. We do not send marketing messages and never share your data with third parties. See the Privacy Policy for details.